In the early hours of Monday morning, customers of Monarch Airlines received a text message telling them that their flights had been cancelled as the company had stopped trading. It’s believed 300,000 cancellations could affect up to 410,000 people.

British authorities have created a website to provide information for those affected: https://monarch.caa.co.uk/

The BBC has this advice

Advice to Monarch customers

  • Customers in the UK yet to travel: Don’t go to the airport, the CAA says
  • Customers abroad: Everyone due to fly in the next fortnight will be brought back to the UK at no cost to them. There is no need to cut short a stay. Those with flight-only bookings after 16 October are unlikely to have Atol scheme protection, so will need to make their own arrangements
  • Customers currently overseas should check monarch.caa.co.uk for confirmation of their new flight details – which will be available a minimum of 48 hours in advance of their original departure time
  • All affected customers should keep checking monarch.caa.co.uk for more information
  • The CAA also has a 24-hour helpline: 0300 303 2800 from the UK and Ireland and +44 1753 330330 from overseas

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