A 7.7 magnitude earthquake struck just off the coast of Sulawesi, Indonesia around 18:00 local time on Friday, causing a tsunami with waves that measured up to 2m (6.6 ft).

There are videos of the tsunami hitting Palu City and Dongla. There have been a series of large aftershocks in the region. Parts of Malaysia and the Philippines have also been affected by the earthquake.

If you are in the affected region, please check in on social media and contact your embassy as soon as it is safe to do so. There is contact information for embassies below. 

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If you are in the region –

  • Be aware that aftershocks will likely continue.
  • Check in with your local embassy (see below for contact information).
  • Know what form evacuation notices will take – siren, police announcement, text message, etc – and be prepared to comply with them. Put together a grab bag that contains ID, travel documents, insurance information, medication, snacks and a bottle of water.
  • Comply with advice from the local authorities.
  • Monitor local media. Twitter can be a useful source of information – in the search bar, type the term you want followed by ‘filter:verified’ to see results from verified accounts only.
  • If possible, set aside some supplies of food and bottled water.
  • Keep devices charged where possible.
  • Be prepared for delays and disruption.
  • Check in with friends and family.

If you are heading to the region soon – 

  • Check in with your airline and travel agent. 
  • Monitor media reports.
  • Talk to your travel insurance provider to check what is/is not covered. 

What to do following an earthquake

There may continue to be aftershocks and these can cause further damage.

The following advice comes from ready.gov

During an earthquake
  • Drop, Cover, then Hold On like you practiced. Drop to your hands and knees. Cover your head and neck with your arms. Hold on to any sturdy furniture until the shaking stops. Crawl only if you can reach better cover without going through an area with more debris.
  • If in bed, stay there and cover your head and neck with a pillow.
  • If inside, stay there until the shaking stops. DO NOT run outside.
  • If in a vehicle, stop in a clear area that is away from buildings, trees, overpasses, underpasses, or utility wires.
  • If you are in a high-rise building, expect fire alarms and sprinklers to go off. Do not use elevators.
  • If near slopes, cliffs, or mountains, be alert for falling rocks and landslides.
After an earthquake
  • Expect aftershocks to follow the largest shock of an earthquake.
  • Check yourself for injury and provide assistance to others if you have training.
  • If in a damaged building, go outside and quickly move away from the building.
  • Do not enter damaged buildings.
  • If you are trapped, cover your mouth. Send a text, bang on a pipe or wall, or use a whistle instead of shouting so that rescuers can locate you.
  • If you are in an area that may experience tsunamis, go inland or to higher ground immediately after the shaking stops.
  • Save phone calls for emergencies.
  • Once safe, monitor local news reports via battery operated radio, TV, social media, and cell phone text alerts for emergency information and instructions.
  • Use extreme caution during post-disaster clean-up of buildings and around debris. Do not attempt to remove heavy debris by yourself. Wear protective clothing, including a long-sleeved shirt, long pants, work gloves, and sturdy, thick-soled shoes during clean-up.

What to do following a tsunami

The following advice comes from ready.gov

  • Listen to local alerts and authorities for information on areas to avoid and shelter locations.
  • Avoid wading in floodwater, which can contain dangerous debris. Water may be deeper than it appears.
  • Be aware of the risk of electrocution. Underground or downed power lines can electrically charge water. Do not touch electrical equipment if it is wet or if you are standing in water.
  • Stay away from damaged buildings, roads, and bridges.
  • Document property damage with photographs. Conduct an inventory and contact your insurance company for assistance.
  • Save phone calls for emergencies. Phone systems are often down or busy after a disaster. Use text messages or social media to communicate with family and friends.

Embassy contact information

If you have friends or family in Indonesia and you are not sure where they are, contact your country’s embassy and leave relevant information and your contact details.

This is the contact information for the different embassies in Indonesia. We are going to keep adding to this. All information is correct as of Friday 28th September, 16:00 GMT.

Nation Phone number Website
American Embassy U.S. Citizens with emerg-
encies, please call
+62 21 3435 9000 ext. 5Outside of Office Hours,
contact: +62 21 34359000
ext. 0 (operator)Outside of Indonesia:
+62 21 34359000
Australian Embassy +62 21 2550 5555 https://indonesia.embassy.gov.au/…
Austrian Embassy +62 21 23554005 https://www.bmeia.gv.at/en/austrian…
Belgian  Embassy +62 21 3162030 https://diplomatie.belgium.be/…
British Embassy If you’re in Indonesia and
you need urgent help
(for example, you’ve
been attacked, arrested
or someone has died),
call (+62) (21) 2356
5200.If you’re in the UK and
worried about a British
national in Indonesia,
call 020 7008 1500.
Canadian Embassy +62 21 25507800 http://www.canadainternational.gc.ca/…
Chinese Embassy http://id.china-embassy.org/
Danish Embassy +62 21 5761478 http://indonesien.um.dk/
Dutch Embassy +62 21 5248200 https://www.netherlandsworldwide.nl/…
French Embassy +62 21 23557600 https://id.ambafrance.org/
German Embassy +62 21 39855000 https://jakarta.diplo.de/id-en
Indian Embassy +62 21 5204150 https://www.indianembassyjakarta….
Irish Embassy +62 21 28094300 https://www.dfa.ie/irish-embassy/…
Italian Embassy +62 21 31937445 http://www.ambjakarta.esteri.it/
Japanese Embassy +62 21 31924308 http://www.id.emb-japan.go.jp/
Malaysian Embassy +62 21 5224947 http://www.kln.gov.my/web/…
Mexican Embassy +62 21 5203980 https://embamex.sre.gob.mx/indonesia/…
New Zealand Embassy +62 21 29955800 https://www.mfat.govt.nz/en/countries…
Norwegian Embassy +62 21 29650000 https://www.norway.no/en/…
Philippines Embassy +62 21 3100334 http://www.philembjkt.com/
Singaporean Embassy +62 21 29950400 http://www.mfa.gov.sg/jakarta
South African Embassy +62 21 29912500 http://www.dirco.gov.za/jakarta/
Spanish Embassy +62 21 3142355 http://www.exteriores.gob.es/…
Swedish Embassy +62 21 25535900 https://www.swedenabroad.se/en/…
Swiss Embassy +62 21 525 60 61 https://www.eda.admin.ch/countries/…
Thai Embassy +62 21 29328190 http://www.thaiembassy.org/jakarta/…


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